September 23, 2021 @ 9:00 am – 12:00 pm

Target Audience: This is an INTERACTIVE,  online training for all state employees who are new to ADR; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer.  Attendees must be able to attend the full 3-hour training.  Attendance is limited.

Have you encountered someone who refuses to take responsibility for their actions?  How about that coworker who lets everyone else do the work, but takes their share of the credit?  Do you avoid confrontation, especially when it is a sensitive topic?  Join us for this online training to learn some tips and develop skills that address tough conversations people avoid because they aren’t sure how to approach sensitive and awkward situations.

Facilitator: Teresa D. Burgin is the owner of Constructive Consultants NM in Las Cruces, NM.  She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate court, and the Children’s Court Mediation Program.  Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development.  She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN.  As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics.  Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980.  She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.