Intended audience: This interactive, in-person training is for all state employees. For questions about this training or for information on how to register, please contact us at ADR.Bureau@gsd.nm.gov.
Empathetic listening uses a combination of active listening skills that includes listening to reflect feelings and validate emotions, refraining from interrupting and asking questions that encourage the speaker to go beyond the surface. Empathetic listening does not mean needing to agree with the speaker, share your similar experience or offer advice. Listening with empathy allows us to step inside the speaker’s story to try and understand the other person’s emotional experience.
Join us for this interactive, online training to:
- strengthen your ability to empathize with others, especially with those who hold different views than you do, and
- practice your active listening skills of questioning, summarizing and paraphrasing to collect more information, clarify what you are hearing and confirm your understanding.
Facilitated by Teresa D. Burgin:
Teresa is the owner of Constructive Consultants NM in Las Cruces, NM. She specializes in mediation, training, and facilitation services for government, medical, judicial, and higher education industries. Ms. Burgin is a certified mediator for the NM Alternative Dispute Resolution Bureau, Magistrate Court, and Children’s Court Mediation programs.
Prior to her retirement from New Mexico State University July 2021, she held the position of Human Resources Director for the Center for Learning & Professional Development. Her career of service expands over 35 years in multiple roles and organizations as a mediator, teacher, trainer, and group facilitator.
Ms. Burgin presents on topics related to organizations and global culture, management and leadership, communication skills, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics.
She believes that all can achieve effective communication and listening skills with practice, practice, practice. With a “you got this” attitude, she knows that together, we can build a more peaceful existence.
Intended audience: This interactive, in-person training is for all state employees. There is no cost to attend and attendance is limited. For questions about this training or for information on how to register, please contact us at ADR.Bureau@gsd.nm.gov.
It should come as no surprise that the quality of our relationships affects the quality of our lives. Numerous studies have shown that relational health affects physical health, psychological health, even mortality. In organizations, it affects productivity, engagement, safety, and more. By improving our ability to connect with others, we improve our life. How you ask? Through better communication! Join us for this interactive session where we will take a deeper dive into the Start with Heart skill from the world-renowned course and book, Crucial Conversations. We will take a deeper dive into looking at ourselves, assess our style under stress and evaluate the skills needed to help us make stronger connections for better relationships and results. The contents of this presentation are from Crucial Learning’s e-book, The Heart of the Matter.
Facilitated by Teresa D. Burgin, owner of Constructive Consultants NM in Las Cruces, NM. She specializes in mediation, training, and facilitation services for government, medical, judicial, and higher education industries. Ms. Burgin is a certified mediator for the NM Alternative Dispute Resolution Bureau, Magistrate Court, and Children’s Court Mediation programs. Prior to her retirement from New Mexico State University July 2021, she held the position of Human Resources Director for the Center for Learning & Professional Development. Her career of service expands over 35 years in multiple roles and organizations as a mediator, teacher, trainer, and group facilitator. Ms. Burgin presents on topics related to organizations and global culture, management and leadership, communication skills, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. She believes that all can achieve effective communication and listening skills with practice, practice, practice. With a “you got this” attitude, she knows that together, we can build a more peaceful existence.
Intended audience: This interactive, in-person training is for all state employees. There is no cost to attend and attendance is limited. For questions about this training or for information on how to register, please contact us at ADR.Bureau@gsd.nm.gov.
It should come as no surprise that the quality of our relationships affects the quality of our lives. Numerous studies have shown that relational health affects physical health, psychological health, even mortality. In organizations, it affects productivity, engagement, safety, and more. By improving our ability to connect with others, we improve our life. How you ask? Through better communication! Join us for this interactive session where we will take a deeper dive into the Start with Heart skill from the world-renowned course and book, Crucial Conversations. We will take a deeper dive into looking at ourselves, assess our style under stress and evaluate the skills needed to help us make stronger connections for better relationships and results. The contents of this presentation are from Crucial Learning’s e-book, The Heart of the Matter.
Facilitated by Teresa D. Burgin, owner of Constructive Consultants NM in Las Cruces, NM. She specializes in mediation, training, and facilitation services for government, medical, judicial, and higher education industries. Ms. Burgin is a certified mediator for the NM Alternative Dispute Resolution Bureau, Magistrate Court, and Children’s Court Mediation programs. Prior to her retirement from New Mexico State University July 2021, she held the position of Human Resources Director for the Center for Learning & Professional Development. Her career of service expands over 35 years in multiple roles and organizations as a mediator, teacher, trainer, and group facilitator. Ms. Burgin presents on topics related to organizations and global culture, management and leadership, communication skills, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. She believes that all can achieve effective communication and listening skills with practice, practice, practice. With a “you got this” attitude, she knows that together, we can build a more peaceful existence.
Intended audience: This is an interactive, in-person training for all state employees. There is no cost to attend and attendance is limited. For questions about this training or for information on how to register, please contact us at ADR.Bureau@gsd.nm.gov.
Thoughtful and effective questions can promote positive conversation, help open up possibilities, and provide the foundation for building meaningful relationships. Join us for this interactive session where we will explore several types of questions and how they influence everyday life. During this session, you will learn to develop and use powerful questions, determine if a question is open-ended or closed, provide clarity of intention and explore others’ values and interests, and learn to reframe negative statements into positive questions. You will practice your new skills by participating in small groups that utilize relevant workplace scenarios. If you are interested in honing your communication skills by learning to use effective questions, this session is for you!
Facilitated by Teresa D. Burgin, owner of Constructive Consultants NM in Las Cruces, NM. She specializes in mediation, training, and facilitation services for government, medical, judicial, and higher education industries. Ms. Burgin is a certified mediator for the NM Alternative Dispute Resolution Bureau, Magistrate Court, and Children’s Court Mediation programs. Prior to her retirement from New Mexico State University July 2021, she held the position of Human Resources Director for the Center for Learning & Professional Development. Her career of service expands over 35 years in multiple roles and organizations as a mediator, teacher, trainer, and group facilitator. Ms. Burgin presents on topics related to organizations and global culture, management and leadership, communication skills, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. She believes that all can achieve effective communication and listening skills with practice, practice, practice. With a “you got this” attitude, she knows that together, we can build a more peaceful existence.
Intended Audience: This 2-hour Lunch & Learn webinar is for all state employees. There is no cost to attend and registration is limited. For questions about this training or for information on how to register, please contact us at ADR.Bureau@gsd.nm.gov.
This training by TNET (Transgender/Nonbinary Education & Trainings) is the tried-and-true workhorse of trans education! Even old pros can learn a thing or two from this training. We’ll cover everything you need to know from the ground up, get a little bit of practice in, and learn how we can all be better advocates. Look out for the extra content for medical professionals, educators, and legal professionals!
Facilitated by Charlie Alexander and Stacy Fatemi of TNET (Transgender/Nonbinary Education & Trainings)
Charlie Alexander (they/them) is a trans and nonbinary parent to two kids. After winding up pregnant at age 17 without access to any support, resources, or assistance, Charlie became ferociously passionate about educating folks on important topics such as sexual health, boundaries and consent, radical love, all things sex, sexuality, and gender-related. They believe whole-heartedly that education is the foundation to liberation which led them to join Stacy in building TNET in January of 2023. In 2022, Charlie earned two Bachelor of Arts degrees in Women, Gender, and Sexuality Studies and Sociology, as well as a Certificate in Race and Social Justice from the University of New Mexico. Charlie is passionate about intersectional feminism, disability justice, and transgender issues.
Stacy Fatemi (they/them) is a nonbinary trans educator from Albuquerque, New Mexico. After coming out as trans at the age of 17, Stacy began casually educating others to address a gap in gender knowledge that affected their everyday life. Now, at age 26, they do transgender trainings and workshops for organizations all around the country with TNET. Before TNET came to be, Stacy did trainings as the first Education & Outreach Program Manager for the Transgender Resource Center of New Mexico and made educational works for the Health Equity Alliance for LGBTQ+ New Mexicans. When not at work, Stacy can be found making metal, punk, and ambient music with their longtime friend, the 6-string bass guitar.
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