The Technology and Systems Support Bureau provides centralized information technology, consultation and systems support services to the General Services Department (GSD) Divisions and programs. GSD operates several critical programs that require dedicated IT support who are knowledgeable of GSD business needs which will allow for the best use of technology and system support.


The Technology and Systems Support Bureau’s (TSSB) mission is to provide innovative, secure, customer-oriented, and cost-effective information technology business solutions and support. This is accomplished through new systems design, enhancements to existing systems, automation of current business processes, implementation and enforcement of security policies, and business continuity.


TSSB customers include GSD’s 7 Divisions programs and employees and the constituents the Department serves including local public bodies, state agency active employees and their dependents and higher education institutions.


  • Systems Support
  • Application Development & Maintenance
  • Web Page Development Support
  • Systems Infrastructure Management
  • Local Area Network Management
  • Technical Support Desk
  • Project Management and Quality Assurance
  • Disaster Recovery/Business Continuity Planning and Administration
  • Business Process Mapping

IT Strategic Plan

FY19-21 IT Strategic Plan