ADR Training

Thank you for your interest in training provided by the ADR Bureau. 

Please contact us with any questions at ADR.Bureau@gsd.nm.gov.

Jun
4
Tue
Essentials for Effective Communication @ Albuquerque
Jun 4 @ 10:00 am – 12:00 pm

Intended Audience: This interactive, in-person training is for all State of New Mexico employees who are new to ADR (Alternative Dispute Resolution). There is no cost to attend and seats are limited. For more information including how to register, please email us at ADR.Bureau@gsd.nm.gov.

Learning to be a more effective communicator is a lifelong journey for us all. We can always learn to speak with more clarity, listen more deeply, respond more thoughtfully and be more certain we leave conversations with mutual understanding.
Taking the time to think about and practice more effective communication skills will likely improve relationships at work and at home.
Join us in this two-hour training as we consider and try out a variety of essential skills and techniques designed to help us take a step as we ‘level-up’ our ability to communicate.

Facilitator: Abril Trujillo trained as a mediator in 2013 at the UNM Anderson School of Business as a graduate student of the School of Public Administration. She volunteers as a mediator for the Albuquerque Metropolitan Court and serves as a mediator for the State of NM ADR Bureau in her role as statewide Mediation Coordinator. She is native indigenous New Mexican (Po-Woh-Geh-Owingeh) born in Santa Fe. Her previous work includes Fingerprint Examiner, Death Investigator and Advocate for Survivors of Sexual Assault. She is a Registered Yoga Teacher 200 and a Master Usui Reiki Practitioner.

Jun
5
Wed
How Sensory Styles Can Improve Communication @ Online
Jun 5 @ 1:00 pm – 2:30 pm

Intended Audience: This webinar is for all State of New Mexico employees. There is no cost to attend and seats are limited. For more information including how to register, please email us at ADR.Bureau@gsd.nm.gov.

Have you ever felt uncomfortable with someone, even if they seem perfectly friendly?
Do you ever feel communication is difficult with some people and wonder why?
There may be a difference in your sensory style that gets in the way.
Are you visual, auditory or kinesthetic?
Is your partner in conversation using a different approach?
Join us at this webinar to discover how to build bridges with sensory styles.

Facilitator: Debra Oliver, founder of Common Ground Mediation Services, has been a mediator and trainer since 1989. She has served over ten thousand clients and trainees in New Mexico, Texas, Arizona, New York, Nepal and Russia. She serves a variety of businesses, non-profits and state agencies and takes great joy in sharing the communication and negotiation skills she has learned along the way.

Jun
12
Wed
Manager as Coach: Facilitating Employee Accountability & Success @ Santa Fe
Jun 12 @ 9:00 am – 4:30 pm

Intended Audience: This interactive, in-person training is for supervisors/managers of the State of New Mexico. There is no cost to attend and seats are limited. For more information including how to register, please email us at ADR.Bureau@gsd.nm.gov.

– Would you like your staff to develop a positive approach to work, particularly becoming self-motivated and pro-active as problem-solvers?
– Are you tired of individuals complaining to you about something they are unwilling to address directly?
– Have you fallen into the trap of “it’s easier to just do it myself” than try to get an employee to take responsibility?
– This workshop is designed to teach the basic concepts and skills involved in using a coaching approach as a management strategy.
– This approach is designed to both prevent conflicts from escalating and solve problems when they are small.
– A well-coached employee begins to handle situations without asking the manager to always “fix” relationships and appreciates the value of improved communication skills.

Facilitated by: Cynthia Olson, owner of Cynthia Olson & Associates, LLC. Cynthia has had a significant impact on the development of mediation in New Mexico including initiating the Metro Court Mediation Program. She has been a mediator and mediation trainer since 1985.

Jun
18
Tue
Manager as Coach: Facilitating Employee Accountability & Success @ Albuquerque
Jun 18 @ 9:00 am – 4:30 pm

Intended Audience: This interactive, in-person training is for supervisors/managers of the State of New Mexico. There is no cost to attend and seats are limited. For more information including how to register, please email us at ADR.Bureau@gsd.nm.gov.

– Would you like your staff to develop a positive approach to work, particularly becoming self-motivated and pro-active as problem-solvers?
– Are you tired of individuals complaining to you about something they are unwilling to address directly?
– Have you fallen into the trap of “it’s easier to just do it myself” than try to get an employee to take responsibility?
– This workshop is designed to teach the basic concepts and skills involved in using a coaching approach as a management strategy.
– This approach is designed to both prevent conflicts from escalating and solve problems when they are small.
– A well-coached employee begins to handle situations without asking the manager to always “fix” relationships and appreciates the value of improved communication skills.

Facilitated by: Cynthia Olson, owner of Cynthia Olson & Associates, LLC. Cynthia has had a significant impact on the development of mediation in New Mexico including initiating the Metro Court Mediation Program. She has been a mediator and mediation trainer since 1985.

Jun
24
Mon
40-hour Beginning Mediation Certification Course @ In-person
Jun 24 – Jun 28 all-day

Date/Time/Location: June 24 – 28, 2024 (8:30 am – 4:30 pm each day) in Albuquerque

Intended Audience: This 5-day, in-person, interactive course is for State of New Mexico employees who are interested in mediating for the ADR Bureau, serving state employees and the State of New Mexico. As a state employee, there is no cost to attend this training with the expectation that graduates will volunteer for our program. We are asking graduates to mediate at least once a quarter (and more if their schedule allows). Seats are limited and those interested will need to apply (we anticipate more interest than we have seats for). For more information including how to apply, please contact us at ADR.Bureau@gsd.nm.gov.

What is Mediation?
A powerful, effective method for solving problems, resolving disputes, understanding differences, enhancing communication, and building trust.

Mediation Training…
Teaches a way of looking at differences and their resolution that values diverse points-of-view and appreciates the opportunities involved in human cooperation and creativity.
Mediation teaches a coherent set of life skills and attitudes that can improve all your relationships.
This course results in a certificate of completion and qualifies graduates to mediate in multiple programs.

How you will learn…participation required!
You will practice mediation in hands-on, small group role-plays coached by an experienced mediator.
Classroom discussions, demos and exercises are interactive.

Cynthia Olson, former Director of the Albuquerque Mediation Center, an innovator in the field of ADR, and an internationally recognized educator, will be lead instructor.