ADR Training

Thank you for your interest in training provided by the ADR Bureau. 

Given the ongoing pandemic and concerns for public health, we are meeting social distancing requirements by offering online training for small groups in highly interactive sessions.

To learn more, please contact us at ADR.Bureau@state.nm.us.

Jan
27
Thu
What? Wasn’t Me! Confronting Lack of Accountability and Sensitive Conversations @ online
Jan 27 @ 1:00 pm – 4:00 pm

Target Audience: This is an interactive, online training for state employees new to ADR.  In order to participate, you will need strong Wi-Fi with a working camera and microphone on your computer (attendees will be asked to keep their cameras on). Attendees must be able to attend the full 3-hour training.  There is no cost to attend and attendance is limited.

Have you encountered someone who refuses to take responsibility for their actions?  How about that coworker who lets everyone else do the work, but takes their share of the credit?  Do you avoid confrontation, especially when it is a sensitive topic?  Join us for this online training to learn some tips and develop skills that address tough conversations people avoid because they aren’t sure how to approach sensitive and awkward situations.

Facilitator: Teresa D. Burgin is the owner of Constructive Consultants NM in Las Cruces, NM.  She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate Court, and the Children’s Court Mediation Program.  Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development.  She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN.  As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics.  Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980.  She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.

Feb
3
Thu
Essentials for Effective Communication @ online
Feb 3 @ 9:00 am – 12:00 pm

Target Audience: This is an interactive, online training for all state employees who are new to ADR.  In order to participate, you will need strong Wi-Fi with a working camera and microphone on your computer (attendees will be asked to keep their cameras on).  Attendees must be able to attend the full 3-hour training.  There is no cost to attend and attendance is limited.

Learning to be a more effective communicator is a lifelong journey for us all.  We can always learn to speak with more clarity, listen more deeply, respond more thoughtfully and be more certain we leave conversations with mutual understanding.  Taking the time to think about and practice more effective communication skills will likely improve relationships at work and at home.  Join us in this three-hour training as we consider and try out a variety of essential skills and techniques designed to help us take a step as we ‘level-up’ our ability to communicate.

Facilitator: April McClellan trained as a mediator in 2013 at the UNM Anderson School of Business as a graduate student of the School of Public Administration. She volunteers as a mediator for the Albuquerque Metropolitan Court and serves as a mediator for the State of NM ADR Bureau in her role as statewide Mediation Coordinator. She is native indigenous New Mexican (Po-Woh-Geh-Owingeh) born in Santa Fe. Her previous work includes Fingerprint Examiner, Death Investigator and Advocate for Survivors of Sexual Assault. She is a Registered Yoga Teacher 200 and a Second Degree Usui Reiki Practitioner.

Feb
8
Tue
From Peer to Supervisor – Now What? @ online
Feb 8 @ 9:00 am – 12:00 pm

Target Audience: This is an interactive, online training for new supervisors/managers (state employees) who have been promoted from within.  In order to participate, you will need strong Wi-Fi with a working camera and microphone on your computer (attendees will be asked to keep their cameras on).  Attendees must be able to attend the full 3-hour training.  There is no cost to attend and attendance is limited.

You were promoted to a new role and now you will supervise people who were once your coworkers.  This change in position and power can be difficult, stressful, and sometimes outright awkward just as much as it can be exciting.  How are you going to handle yourself?  How will you work with those who were your peers?  Join us in this session as we cover new supervisor topics related to accountability, communication, collaboration, and coaching.  During this interactive session, you will be provided with tools to help you become more efficient, proficient, and confident in your new role.

Facilitator: Teresa D. Burgin is the owner of Constructive Consultants NM in Las Cruces, NM.  She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate Court, and the Children’s Court Mediation Program.  Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development.  She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN.  As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics.  Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980.  She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.

Feb
23
Wed
Engaging Difficult & Challenging Personalities with Finesse @ online
Feb 23 @ 1:00 pm – 4:00 pm

Target Audience: This is an interactive, online training for state employees.  In order to participate, you will need strong Wi-Fi with a working camera and microphone on your computer (attendees will be asked to keep their cameras on).  Attendees must be able to attend the full 3-hour training.  There is no cost to attend and attendance is limited.

Have you ever been frustrated and stressed with people, situations and interactions that resulted in conflicts at work?  Would you like to learn to distinguish between various types of difficult and challenging personalities and choose responses that give a high probability of successfully engaging with them?  In this course, we will explore how people differ in their needs and perceptions, and which approaches work in various difficult situations.  Join us to learn strategies, tips, techniques, and then practice the new tools for building healthier relationships, staying professional, calm, and positive while engaging with difficult and challenging personalities.

Facilitator: Teresa D. Burgin is the owner of Constructive Consultants NM in Las Cruces, NM.  She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate Court, and the Children’s Court Mediation Program.  Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development.  She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN.  As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics.  Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980.  She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.

Mar
8
Tue
Essentials for Effective Communication @ online
Mar 8 @ 9:00 am – 12:00 pm

Target Audience: This is an interactive, online training for all state employees who are new to ADR.  In order to participate, you will need strong Wi-Fi with a working camera and microphone on your computer (attendees will be asked to keep their cameras on).  Attendees must be able to attend the full 3-hour training.  There is no cost to attend and attendance is limited.

Learning to be a more effective communicator is a lifelong journey for us all.  We can always learn to speak with more clarity, listen more deeply, respond more thoughtfully and be more certain we leave conversations with mutual understanding.  Taking the time to think about and practice more effective communication skills will likely improve relationships at work and at home.  Join us in this three-hour training as we consider and try out a variety of essential skills and techniques designed to help us take a step as we ‘level-up’ our ability to communicate.

Facilitator: April McClellan trained as a mediator in 2013 at the UNM Anderson School of Business as a graduate student of the School of Public Administration. She volunteers as a mediator for the Albuquerque Metropolitan Court and serves as a mediator for the State of NM ADR Bureau in her role as statewide Mediation Coordinator. She is native indigenous New Mexican (Po-Woh-Geh-Owingeh) born in Santa Fe. Her previous work includes Fingerprint Examiner, Death Investigator and Advocate for Survivors of Sexual Assault. She is a Registered Yoga Teacher 200 and a Second Degree Usui Reiki Practitioner.