Intended audience: This interactive, in-person training is for all state employees. There is no cost to attend and attendance is limited. For questions about this training or for information on how to register, please contact us at ADR.Bureau@gsd.nm.gov.
It should come as no surprise that the quality of our relationships affects the quality of our lives. Numerous studies have shown that relational health affects physical health, psychological health, even mortality. In organizations, it affects productivity, engagement, safety, and more. By improving our ability to connect with others, we improve our life. How you ask? Through better communication! Join us for this interactive session where we will take a deeper dive into the Start with Heart skill from the world-renowned course and book, Crucial Conversations. We will take a deeper dive into looking at ourselves, assess our style under stress and evaluate the skills needed to help us make stronger connections for better relationships and results. The contents of this presentation are from Crucial Learning’s e-book, The Heart of the Matter.
Facilitated by Teresa D. Burgin, owner of Constructive Consultants NM in Las Cruces, NM. She specializes in mediation, training, and facilitation services for government, medical, judicial, and higher education industries. Ms. Burgin is a certified mediator for the NM Alternative Dispute Resolution Bureau, Magistrate Court, and Children’s Court Mediation programs. Prior to her retirement from New Mexico State University July 2021, she held the position of Human Resources Director for the Center for Learning & Professional Development. Her career of service expands over 35 years in multiple roles and organizations as a mediator, teacher, trainer, and group facilitator. Ms. Burgin presents on topics related to organizations and global culture, management and leadership, communication skills, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. She believes that all can achieve effective communication and listening skills with practice, practice, practice. With a “you got this” attitude, she knows that together, we can build a more peaceful existence.