Target Audience: This is an interactive, two-hour, online training for all state employees. In order to participate, attendees must have strong Wi-Fi with a working camera and microphone on their own computer device (attendees will be asked to keep their camera on). Attendance is limited. There is no cost to attend. Please email us at ADR.Bureau@gsd.nm.gov for information on how to register.
Listening is a key component of effective communication. Intentional listening is the process of receiving, interpreting, and reacting to a message received from the speaker. To become an intentional listener requires specific skills and attention. Join us for this interactive, 2-hour online session that will allow you to identify typical listening barriers, define traits of intentional listening, and practice activities that require interactive, thoughtful listening.
Facilitator: Teresa D. Burgin
Teresa is the owner of Constructive Consultants NM in Las Cruces, NM. She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate court, and the Children’s Court Mediation Program. Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development. She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN.
As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980. She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.