There are times when saying ‘no’ is difficult; other times we say ‘no’ too quickly. This presentation highlights differences between the easy and the more difficult ‘no’, traps we fall into in response to an uncomfortable request, and practical application of the “3-Step Model of Saying No” from The Power of a Positive No by William Ury.
Presenter: Mary Beth Stevens has over 30 years’ experience in conflict resolution and crisis response at Los Alamos National Laboratory. She has developed a professional niche teaching communications and negotiation skills specific to a technical workforce. She hopes her children never find out how often she mentions them in her presentations.