Target Audience: This is an interactive, online training for state employees. In order to participate, you will need strong Wi-Fi with a working camera and microphone on your computer (attendees will be asked to keep their cameras on). Attendees must be able to attend the full 3-hour training. There is no cost to attend and attendance is limited.
Have you ever been frustrated and stressed with people, situations and interactions that resulted in conflicts at work? Would you like to learn to distinguish between various types of difficult and challenging personalities and choose responses that give a high probability of successfully engaging with them? In this course, we will explore how people differ in their needs and perceptions, and which approaches work in various difficult situations. Join us to learn strategies, tips, techniques, and then practice the new tools for building healthier relationships, staying professional, calm, and positive while engaging with difficult and challenging personalities.
Facilitator: Teresa D. Burgin is the owner of Constructive Consultants NM in Las Cruces, NM. She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate Court, and the Children’s Court Mediation Program. Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development. She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN. As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980. She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.