Target Audience: This is an interactive, two-hour, online training for all state employees. In order to participate, attendees must have strong Wi-Fi with a working camera and microphone on their own computer device (attendees will be asked to keep their camera on). Attendance is limited. There is no cost to attend. Please email us at ADR.Bureau@gsd.nm.gov for information on how to register.
Empathetic listening uses a combination of active listening skills that includes listening to reflect feelings and validate emotions, refraining from interrupting and asking questions that encourage the speaker to go beyond the surface. Empathetic listening does not mean needing to agree with the speaker, share your similar experience or offer advice. Listening with empathy allows us to step inside the speaker’s story to try and understand the other person’s emotional experience.
Join us for this 2-hour online, interactive training to:
- strengthen your ability to empathize with others, especially with those who hold different views than you do, and
- practice your active listening skill of asking questions to collect more information, clarify what you are hearing and confirm your understanding.
To obtain the best experience during this session, all participants will be expected to participate with their cameras on in both large group and breakout rooms during the interactive activities.
Facilitator: Teresa D. Burgin
Teresa is the owner of Constructive Consultants NM in Las Cruces, NM. She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate court, and the Children’s Court Mediation Program. Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development. She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN. As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980. She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.