February 28, 2023 @ 1:00 pm – 3:00 pm

Target Audience: This is an interactive, online training for all state employees. In order to participate, attendees must have strong Wi-Fi with a working camera and microphone on their own computer device (attendees will be asked to keep their camera on). Attendance is limited. There is no cost to attend. Please email us at ADR.Bureau@gsd.nm.gov for information on how to register.

Thoughtful and effective questions can promote positive conversation, help open-up possibilities, and provide the foundation for building meaningful relationships. Join us for this interactive 2-hour session where we will explore various types of questions and how they influence everyday life. You will learn to develop and use powerful questions to positively shape your communication. You will practice your new skills by participating in breakout groups that utilize relevant workplace scenarios. If you are interested in honing your communication skills by learning to use effective questions, this session is for you!

Facilitator: Teresa D. Burgin
Teresa is the owner of Constructive Consultants NM in Las Cruces, NM. She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate court, and the Children’s Court Mediation Program. Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development. She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN.
As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980. She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.