June 18, 2024 @ 9:00 am – 4:30 pm

Intended Audience: This interactive, in-person training is for supervisors/managers of the State of New Mexico. There is no cost to attend and seats are limited. For more information including how to register, please email us at ADR.Bureau@gsd.nm.gov.

– Would you like your staff to develop a positive approach to work, particularly becoming self-motivated and pro-active as problem-solvers?
– Are you tired of individuals complaining to you about something they are unwilling to address directly?
– Have you fallen into the trap of “it’s easier to just do it myself” than try to get an employee to take responsibility?
– This workshop is designed to teach the basic concepts and skills involved in using a coaching approach as a management strategy.
– This approach is designed to both prevent conflicts from escalating and solve problems when they are small.
– A well-coached employee begins to handle situations without asking the manager to always “fix” relationships and appreciates the value of improved communication skills.

Facilitated by: Cynthia Olson, owner of Cynthia Olson & Associates, LLC. Cynthia has had a significant impact on the development of mediation in New Mexico including initiating the Metro Court Mediation Program. She has been a mediator and mediation trainer since 1985.