Target Audience: This is an INTERACTIVE, online training for all state employees who are new to ADR; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer. Attendees must be able to attend the full 3-hour training. Attendance is limited.
Learning to be a more effective communicator is a lifelong journey for us all. We can always learn to speak with more clarity, listen more deeply, respond more thoughtfully and be more certain we leave conversations with mutual understanding. Taking the time to think about and practice more effective communication skills will likely improve relationships at work and at home. Join us in this three-hour training as we consider and try out a variety of essential skills and techniques designed to help us take a step as we ‘level-up’ our ability to communicate.
Facilitator: April McClellan trained as a mediator in 2013 at the UNM Anderson School of Business as a graduate student of the School of Public Administration. She volunteers as a mediator for the Albuquerque Metropolitan Court and serves as a mediator for the State of NM ADR Bureau in her role as statewide Mediation Coordinator. She is native indigenous New Mexican (Po-Woh-Geh-Owingeh) born in Santa Fe. Her previous work includes Fingerprint Examiner, Death Investigator and Advocate for Survivors of Sexual Assault. She is a Registered Yoga Teacher 200 and a Second Degree Usui Reiki Practitioner
Target Audience: ADR Coordinators and Mediators who Volunteer with the ADR Bureau – This is an interactive, online roundtable; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer.
We invite you to an informal, roundtable conversation about anything and everything ADR-related! Bring your top-of-mind concerns and questions and share your ideas, knowledge and resources. Take a break, grab your coffee and get comfortable – we look forward to connecting with you!
Target Audience: This is an INTERACTIVE, online training for all state employees who are new to ADR; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer. Attendees must be able to attend the full 3-hour training. Attendance is limited.
Learning to be a more effective communicator is a lifelong journey for us all. We can always learn to speak with more clarity, listen more deeply, respond more thoughtfully and be more certain we leave conversations with mutual understanding. Taking the time to think about and practice more effective communication skills will likely improve relationships at work and at home. Join us in this three-hour training as we consider and try out a variety of essential skills and techniques designed to help us take a step as we ‘level-up’ our ability to communicate.
Facilitator: April McClellan trained as a mediator in 2013 at the UNM Anderson School of Business as a graduate student of the School of Public Administration. She volunteers as a mediator for the Albuquerque Metropolitan Court and serves as a mediator for the State of NM ADR Bureau in her role as statewide Mediation Coordinator. She is native indigenous New Mexican (Po-Woh-Geh-Owingeh) born in Santa Fe. Her previous work includes Fingerprint Examiner, Death Investigator and Advocate for Survivors of Sexual Assault. She is a Registered Yoga Teacher 200 and a Second Degree Usui Reiki Practitioner.
Target Audience: This is an INTERACTIVE, online training for mediators who volunteer for the ADR Bureau; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer. Attendees must be able to attend the full 3-hour training. Attendance is limited.
Join with your community of mediators as we focus on self-care. As mediators, we have learned to trust a set of values, attitudes and skills as we work to empower others. We strive to provide the opportunity for those in our sessions to make new choices to improve their life experience. And yet perhaps too often, and especially in these challenging times, we may find it easier to give this to others than to give to ourselves.
In this session we will:
— Reflect on the relationship between the values, attitudes and skills that we appreciate as mediators and their application in our own lives
— Share new ideas and techniques for taking care of ourselves
Facilitator: Cynthia Olson is the owner and principal trainer for Cynthia Olson & Associates, LLC. An internationally recognized leader and innovator in the field of mediation, interpersonal communication and dispute resolution systems, she also has had a significant impact on the development of mediation in New Mexico. As Director of The Albuquerque Mediation Center, she initiated many projects including the Metropolitan Court Mediation Program. More recently, she has assisted various organizations design and implement in-house mediation programs, including the State of New Mexico’s Office of Dispute Prevention and Resolution. Cynthia is a Commissioner on the NM Supreme Court Statewide ADR Commission and an adjunct for the UNM Law School.
Target Audience: This is an INTERACTIVE, online training for mediators who volunteer for the ADR Bureau; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer. Attendees must be able to attend the full 3-hour training. Attendance is limited.
Join with your community of mediators as we focus on self-care. As mediators, we have learned to trust a set of values, attitudes and skills as we work to empower others. We strive to provide the opportunity for those in our sessions to make new choices to improve their life experience. And yet perhaps too often, and especially in these challenging times, we may find it easier to give this to others than to give to ourselves.
In this session we will:
— Reflect on the relationship between the values, attitudes and skills that we appreciate as mediators and their application in our own lives
— Share new ideas and techniques for taking care of ourselves
Facilitator: Cynthia Olson is the owner and principal trainer for Cynthia Olson & Associates, LLC. An internationally recognized leader and innovator in the field of mediation, interpersonal communication and dispute resolution systems, she also has had a significant impact on the development of mediation in New Mexico. As Director of The Albuquerque Mediation Center, she initiated many projects including the Metropolitan Court Mediation Program. More recently, she has assisted various organizations design and implement in-house mediation programs, including the State of New Mexico’s Office of Dispute Prevention and Resolution. Cynthia is a Commissioner on the NM Supreme Court Statewide ADR Commission and an adjunct for the UNM Law School.
Target Audience: This is an INTERACTIVE, online training for all state employees who are new to ADR; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer. Attendees must be able to attend the full 3-hour training. Attendance is limited.
Have you encountered someone who refuses to take responsibility for their actions? How about that coworker who lets everyone else do the work, but takes their share of the credit? Do you avoid confrontation, especially when it is a sensitive topic? Join us for this online training to learn some tips and develop skills that address tough conversations people avoid because they aren’t sure how to approach sensitive and awkward situations.
Facilitator: Teresa D. Burgin is the owner of Constructive Consultants NM in Las Cruces, NM. She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate court, and the Children’s Court Mediation Program. Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development. She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN. As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980. She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.
Target Audience: This training is highly recommended for designated ADR Coordinators representing state agencies/entities. We welcome new ADR Coordinators, as well as those who would like a refresher course. Come and learn about the new ADR services in State Government! This is an interactive, online training; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer. Attendees must be able to attend the full 3-hour training. Attendance is limited.
This training will help you understand:
• your role as the designated ADR Coordinator for your agency
• the importance of your formal agency designation
• what the term “ADR” entails
• the benefits of mediation AND
• how to make effective ADR assessments and service requests
Participants will be introduced to:
• the mediation process
• program resources AND
administrative requirements such as confidentiality, forms, record keeping and quarterly reports
Facilitator: April McClellan trained as a mediator in 2013 at the UNM Anderson School of Business as a graduate student of the School of Public Administration. She volunteers as a mediator for the Albuquerque Metropolitan Court and serves as a mediator for the State of NM ADR Bureau in her role as statewide Mediation Coordinator. She is native indigenous New Mexican (Po-Woh-Geh-Owingeh) born in Santa Fe. Her previous work includes Fingerprint Examiner, Death Investigator and Advocate for Survivors of Sexual Assault. She is a Registered Yoga Teacher 200 and a Second Degree Usui Reiki Practitioner.
Target Audience: This is an interactive, online training for supervisors/managers (state employees) new to ADR; to participate most effectively, you will need strong Wi-Fi with a working camera and microphone on your computer. Attendees must be able to attend the full 3-hour training. Attendance is limited.
You were promoted to a new role and now you will supervise people who were once your coworkers. This change in position and power can be difficult, stressful, and sometimes outright awkward just as much as it can be exciting. How are you going to handle yourself? How will you work with those who were your peers? Join us in this session as we cover new supervisor topics related to accountability, communication, collaboration, and coaching. During this interactive session, you will be provided with tools to help you become more efficient, proficient, and confident in your new role.
Facilitator: Teresa D. Burgin is the owner of Constructive Consultants NM in Las Cruces, NM. She is a certified mediator for the State of New Mexico Alternative Dispute Resolution program, New Mexico Magistrate Court, and the Children’s Court Mediation Program. Prior to her retirement July 1, 2021, she held the position of Director at New Mexico State University Center for Learning & Professional Development. She obtained both Bachelor of Science in Education, and Master of Information Science degrees from Indiana University, Bloomington, IN. As a mediator, teacher, trainer and group facilitator, Ms. Burgin has presented on topics related to organizations and global culture, management and leadership, communication styles, working with challenging people, time management, customer service, conflict resolution, team building, preventing harassment, diversity, equity and inclusion, accountability, and ethics. Ms. Burgin has served in various organizations as mediator, psychiatric services group facilitator, domestic violence interventionist, and child advocacy since 1980. She believes that effective communication and listening skills are achievable and all humans deserve the opportunity to practice them while working toward a peaceful existence.
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