Frequently Asked Questions
1.How to File a State Auto Damage Claim
If you own or lease a state vehicle and that vehicle has been in an accident, please complete the Auto Loss Notice
. Please submit the Auto Loss Notice with 3 estimates. Insured Entities carry a $1,000.00 deductible. Please ensure your damages exceed your deductible. If your agency does not own the vehicle and leases it from GSD/TSD, please also notify TSD @ Annette.Roybal@state.nm.us and follow their
2. How to file a property or building damage claim
Answer: Please immediately complete the Property Loss Notice
. Take appropriate actions to mitigate the loss or further damage by protecting the covered property from further damage, make reasonable temporary repairs required to protect the covered property and keep an accurate record of repair expenditures. If the Generals Services Department Property Control Division owns your building, call PCD at 827-2141
3. How to file a Fine Arts claim
Answer: Please complete the Fine Arts Claim Form
. Property covered under the Fine Arts Policy includes property owned by the state, and property on loan to the state for more than 6 months
4. In case of state/insured property emergency
Answer: Take appropriate actions to mitigate the loss or further damage. Call Velma Herrera, Bureau Chief/ Claims Manager at 827-0440 or 795-4266.
5. What do you do if you have been served with a lawsuit
Answer: Immediately contact the General Counsel of the Agency for which you worked or work for and immediately contact the Risk Management Division, Property & Casualty Bureau (505) 827-0440 or the Risk Management Division Legal Bureau (505)827-0551.
6. Loss history – how to trend claims
Answer : See your Agency’s Loss Control Coordinator
. Review the list of claims for your agency/bureau. Analyze the losses on the basis of frequency, severity for each type of loss. Focus on corrective actions that may minimize future losses.
7. How to request a COC or Surety Bond
Answer: For a certificate reflecting policy limits and/or surety bond, please contact Angela Martinez at 827-0272 or e-mail: Angela.Martinez1@state.nm.us
8. What should you do in the event of a building emergency
Answer: See the procedures on Building Services
resources page. You can also sign up for alerts and get automatic updates.
General Public FAQs
1. How to file a Tort Claims Notice (TCN)
Every person who claims damages from the state or any local public body under the Tort Claims Act (41-4-1 to 41-4-27 NMSA 1978) shall cause to be presented to the Risk Management Division for claims against the State within ninety (90) days after an occurrence giving rise to a claim for which immunity has been waived under the Tort Claims Act, a written notice stating the time, place and circumstances of the loss or injury. Please fill out the Tort Claims Notice form
2. Who do I contact about Inspection of Public Records Act requests (IPRA)
Answer: Tim Korte is the current Public Information Officer for the General Services Department.
Public Records Requests May Be Sent To:
New Mexico General Services Department
Public Information Office
180 Bataan Memorial Building
407 Galisteo St.
Santa Fe, NM 87501
Fax: (505) 827-4984
Attention: Tim Korte
3. If I was employed as a medical health care provider and my new employer is requesting claims history information, what do I do?
Answer :Please communicate directly with the state agency who employed you for this information.